Refugee & Immigrant Transitions (RIT, reftrans.org) assists refugee and immigrant individuals and families through our education, family engagement and community leadership programs. Our mission is to welcome and partner with people who have sought refuge, employing strengths-based educational approaches and community supports so they may thrive in our shared communities. RIT is currently seeking a (Clinical) Case Management Supervisor of the Home Study and Post Release Services (HSPRS) and Social Services Program.
Refugee & Immigrant Transitions is excited to announce an opening for a supervisor-level position. We understand that talent comes in various forms and are open to considering candidates for this role at the supervisor-level as well, recognizing that not everyone may meet the director-level qualifications. Please refer to the supervisor and director level descriptions provided to better understand the expectations and qualifications required for each job level. If you're passionate about contributing to our mission and believe you can bring valuable skills and perspectives to our team, regardless of whether you meet every qualification for the director level, we encourage you to apply.
RIT has one opening for this role.
Why work with us: As (Clinical) Case Management Supervisor, you will be able to make a tangible impact in the lives of refugees and immigrants in the Bay Area, while building meaningful cross-cultural relationships and uplifting communities. The (Clinical) Case Management Supervisor will work on a diverse team with a welcoming agency culture, and collaborate with school districts, Alameda County Social Services Agency, and community partners, including the national lead organization for the HSPRS, Heartland Human Care Services.
Time Commitment: 1 FTE with full benefits
Location: This role is eligible for a “hybrid” work arrangement. The Clinical Supervisor will meet staff at our two main sites: RIT’s Community Hub @ Harbor House: 1811 11th Avenue, Oakland, CA 94606 and RIT’s Administrative Office @ 870 Market Street, Suite 558, San Francisco, CA 94102 (&/or school district sites as needed).
Reports to: Co-Executive Director
COMPENSATION: $76,060-$89,500
BENEFITS: Paid vacation, holiday and sick time, health, dental, vision, life insurance, retirement program.
SCHEDULE: Monday - Friday, 9:00/10 am to 5:30/6:30 pm. Must be able to accept some evening and weekend hours as needed.
START DATE: End of October 2024
STATUS: Non-Exempt
PROGRAM OVERVIEW:
Summary: The person is responsible for leading the Home Study and Post Release Services (HSPRS) program in partnership with the national lead organization for RIT’s HSPRS subcontract, Heartland Human Care Services. The (Clinical) Case Management Supervisor also co-manages the RIT’s Case Management team–serving adults and families of all statuses (refugees, asylum seekers, Special Immigrant Visa holders, Parolees, and other statuses) in partnership with the Co-Executive Director/Program Director. The position ensures quality care and has supervisory responsibilities as an essential component of the role. The position reports to the Co-Executive Director (Co-ED) and receives ongoing technical assistance from the Clinical Director at Heartland Human Care Services to ensure quality clinical care and program operations of all Case Management Programs.
Essential Duties and Responsibilities:
(Clinical) Case Management Supervisor: Operational leadership of the HSPRS Program and a significant segment of the Case Management Department.
Develop procedures and assist senior leadership in establishing policies and standards for effective case management practice in partnership with the lead organization, Heartland Human Care Services.
Supervisory tasks:
Provide direct supervision to 2-3 members of the Home Studies & Post Release case management team and co-manage RIT's Case Management Team (currently 5 members) and monitor that appropriate procedures are implemented, in accordance with organization policies and assigned tasks.
Receive guidance from Heartland Human Care Services and RIT’s Co-EDs in ensuring that all licensing and agency standards are being met in the area of clinical/mental health services and program operations.
Assume an appropriate role in the program tasks and projects, and ensure all program standards, coverage, and ratios as required by Heartland/Office of Refugee Resettlement (ORR) required for the subcontract are met.
Provide periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.
Practice cultural humility and model a multidisciplinary team approach to participant care.
Participate in varied program staff selection, including interviewing, screening for appropriate placement, and the provision of appropriate supervision.
Ensure all new HSPRS employees complete mandatory 40 hours of pre-service training prior to having direct contact with unaccompanied children. In addition to being required as part of pre-service training, participate and ensure all HSPRS staff participate in continuous training every year.
Develop and/or recommend outside supplemental training to clinical and non-clinical case management staff in all areas as appropriate.
Maintain staff regardless of their role, by orienting, training and appraising employees; maintaining a safe and secure work environment, developing personal growth opportunities.
Ensure staff completion of quality documentation related to clinical services and non-clinical services.
Ensure compliance with organizational and Heartland/ORR policies, practices, and professional standards of ethics.
Create, monitor, and implement group and other psycho-educational or therapeutic curricula in program.
Applicants who hold an LCSW or LCPC: Coordinate and lead the clinical group supervision/consultation meetings as assigned.
Participate in the development of long-range plans, service delivery models and other significant strategies and/or systems.
Ensure documentation in RIT’s Salesforce database and HSPRS database is complete, accurate, and up-to-date for all RIT case managers and HSPRS staff.
Address complaints and resolve problems for both employees and program participants.
Ensure adherence to organizational standards and implement progressive disciplinary steps where appropriate.
Direct Care Responsibilities:
Support clinical staff in review of case assignments, completion of intakes, treatment plan development, case progress and case closure. Pending license, the Clinical Supervisor will provide Intensive Case Management as needed.
Meet regularly on a 1-1 basis with caseworkers to provide clinical support for complex cases.
Model therapeutic and professional relationships with participants and staff in accordance with the organization’s policies and the ethical guidelines of both the organization and the profession.
Maintain professional relationships with social service, health and governmental agencies.
Participate and contribute in regular supervision meetings, team meetings, and conferences.
Provide consultation for the case management teams in the areas of: intense advocacy, crisis intervention, and problem solving in a variety of areas for all clients that promotes self-sufficiency and participant capacity to self-manage crisis responses independently over time.
Ensure team stays updated on any changes to resources and makes referrals as needed.
Establish and maintain a professional and therapeutic relationship within the standards of client profiles, confidentiality laws and the newest clinical research available.
Pending license: maintain the volume of work designated by project standards and utilize the mental health theory and concepts integrating in clinical practice. On an ongoing basis assimilate the knowledge of resources available to implement the clinical concepts.
Quality Assurance:
Accurately complete in a timely manner all necessary forms, case recordings and statistical reports.
Meet with Case Management team to assess, plan, and supplement the client’s level of functioning.
Meet with Case Management team to develop, implement, oversee and follow-up with client treatment plans to ensure that realistic goals and deadlines of accomplishments are being met.
Adhere to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, and organization plans/policies.
Participate in periodic evaluative reviews and/or in-house and external staff training to ensure that the case management team understands and continues to adhere to such standards.
Other duties may be assigned as needed by the organization.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certifications, Licenses, Registrations: LCSW, LCPC, or MSW is required. Also, a Bachelor's Degree in Social Work is accepted with 5+ years of social work and significant supervision experience.
Education and/or Experience for the Clinical Case Management Supervisor: Master’s degree in counseling or social work with at least two years of post graduate direct clinical service experience.
At least two years of prior supervisory experience.
At least two years of case management experience is required.
Language Skills: Bilingual ability in English and Spanish is required. Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, participants, and the general public.
Ability to use strength-based approaches and connect with and build a supportive environment for newcomer youth.
Experience and comfort conducting home visits is required.
Computer Skills: Strong technology skills and experience using Windows Operating Systems, Microsoft Office, Google Sheets/Docs/Slides and data entry experience (for RIT and Heartland’s Salesforce databases).
Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables and situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hearing and speaking to exchange information in person and on the telephone; seeing to read, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; sitting or standing for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and other office equipment; kneeling, bending of the waist, and reaching overhead, above the shoulders and horizontally to retrieve and store files and supplies; unrestricted ability to provide physical restraint, being able to lift approximately 40 lbs (the weight of the average preschool child).
Equal Opportunity Employer Statement
Refugee & Immigrant Transitions values a diverse workplace and strongly encourages individuals from refugee and immigrant families, Black, Indigenous, and other people of color to apply. RIT is an equal opportunity employer and prohibits unlawful discrimination based on race, ancestry, national origin, genetic information, color, age, sex, sexual orientation, marital status, gender, gender identity, and gender expression, religion, disability, military or veteran status, or any other protected category prohibited by local, state or federal laws. RIT provides reasonable accommodations for qualified individuals with disabilities in our job application and interview process.
APPLICATION PROCEDURE:
Please send your resume and cover letter to jobs@reftrans.org, with the subject: (Clinical) Case Management Supervisor. Applicants will be reviewed starting on 9/27/24, and resumes will continue to be accepted until the position is filled. Thank you!